Returns and Exchanges
At AllDayLighting.com, “Customer satisfaction is paramount to us, and we stand firmly behind the quality of our products. Should your purchase fall short of your expectations, notify us within 14 days of receiving it, and we’ll swiftly remedy the situation. Below, you’ll find comprehensive information regarding our return and restocking policy.”
Return and Restocking Policy:
At our company, we have full confidence in the quality of our products. However, if you find yourself dissatisfied with your purchase, please reach out to us within 14 days of receiving the product, and we will take immediate action to resolve any issues. Below, you’ll find the specifics of our return and restocking policy.
All damage or shortage claims must be reported within four (4) days of delivery. Please have the email address used to place the order available at the time of reporting.
Defective items or items shipped incorrectly will only be exchanged for the original item purchased. Refunds will not be given under any conditions.
Refund, Replacement, or Credit:
Depending on your preference, we offer refunds, replacements, or store credits for eligible returns.
Restocking Charge:
When no error in merchandising or shipping by AllDayLighting.com has occurred, a restocking charge of 20% will be applied to returned items. This charge is designed to cover administrative costs associated with processing returns. Please review this important detail regarding our restocking policy.
Refund Process:
Upon successful processing of your return, refunds will be issued using the original method of payment. This ensures a seamless refund process, allowing you to receive your funds back in the same manner as your initial transaction
Packaging Requirement:
Returns must include original packaging for refunds or exchanges.
Return Shipping Costs:
Customers are responsible for all freight charges related to return shipments.
Exceptions:
Exclusions from our standard return policy include linear fluorescent bulbs 49″ or longer, specially ordered items, and shipments outside the continental U.S.
Authorization Requirement:
Before initiating a return, to obtain a Returned Material Authorization (RMA) number.(create hyperlink with RMA)
Delivery Attempt Limitation:
AllDayLighting.com retains the right to restrict delivery attempts based on past delivery performance.
Incorrect and Damaged Shipments:
AllDayLighting.com prioritizes prompt resolution.
Here’s what you need to know:
Replacement or Refund:
We’ll replace or refund damaged or incorrect items, covering shipping costs if the error was ours or if items were damaged during transit.
Notification Deadline:
Report issues within 14 days of delivery for replacement or credit eligibility.
Authorization:
Obtain a Returned Material Authorization here for return processing.
Packaging Preservation:
Keep original packaging and materials for possible carrier inspection.
For assistance, reach out to our customer service team at 1 (800) 597-1728.